Use and Protection of Information

Mukarnas Spa&Resort Hotel and IK Global Turizm Org. LTD. ŞTİ.process your personal information (name, surname, date of birth, Turkish Republic ID no, e-mail, telephone, your shared contact details, sound record of your telephone conversation with IK GLOBAL , date and time of your reaching services, hardware, software, web browser, language, location information, account which is created optionally and password, the correspondences for the future operations) in order to give you a better service.

The abovementioned personal information processed by IK Global Turizm Org. LTD. ŞTİ.is used for various purposes. We can use your collected information within the below purposes:

• To complete and manage your reservations for Mukarnas Spa&Resort Hotel,
• To carry out various customer services operations, particularly by our call center, in order to find the best solutions to your answers and requests regarding your reservation and our other products,
• To send you products and services related to your package by using the information collected during your reservation, to do marketing and include you in our e-bulletin, (if you want to unsubscribe, you can click on the link “click here to unsubscribe”) to manage our promotion activities and to make you use of our promotions,
• To able you to create an account and password in websites and applications of Mukarnas Spa&Resort Hotel and IK Global Turizm Org. LTD. ŞTİ.and to able you to manage your account effectively,
• To contact you concerning your reservation, questions and requests via your contact details such as e-mail, telephone, etc.
• To include you in our future market researches, as long as you allow us,
• To increase the quality and functionality of our services, to develop our user experience, to personalize our website and applications in accordance with your needs,
• To make risk evaluation of operations to be made by our platform and to provide its security, to prevent illegal operations,
• To complete the agreements that you make with us and to make them fulfilled,
• To do direct marketing activities (you can revoke the authorization you give whenever you want by contacting us).

Statistical data obtained from collected personal information (web browser, geographical location, age, gender, etc.) is modified as anonymous information and used in customer “classification” within Mukarnas Spa&Resort Hotel for periodical campaign studies and to build promotional activities based on customer profiles.

Mukarnas Spa&Resort Hotel and IK Global Turizm Org. LTD. ŞTİ.may share your abovementioned personal data with third parties in some cases. These said third parties are as follows:

• Third party service providers: We may use third party service providers to process your personal data. Said service providers are subject to privacy conditions set by us and they are not allowed to use your personal data except transfer purpose. The transfer for marketing activities is in this category.
• Payment providers and financial organizations: IK Global Turizm Org. LTD. ŞTİ.may work with third party payment providers to make payments. In some cases, to put payments and refunds into operation, we may need to share your personal data with payment providers and financial organizations. Your personal data may be shared with payment providers and financial organizations to prevent laundering criminal money and to terror financing within the scope of conditions.
• Business partners: We have global business partners to promote and distribute our products and services. The services provided by these said partners may be integrated into our websites and applications. Said business partners may show you advertisements and/or our products and services may be integrated into websites and/or applications of our business partners. IK GLOBAL  Group companies in Turkey and abroad are within this category.
• Competent Authority: Your personal data may be shared with official authority if demanded by official authority and as required by effective mandatory regulations when obliged to answer to official authorities.

Mukarnas Spa&Resort Hotel and IK Global Turizm Org. LTD. ŞTİ.interpret by analyzing visitor activity and preferences apart from the abovementioned personal data by means of cookies that are technical communication files placed in browsers of computers, tablets, mobile phones, and etc. These statistical data which does not involve personal data are used to give more special and effective reservation experience to customers. Cookies are designed to be used to obtain statistical information such as how many people visited the website as time-rating, for which purpose, how many times, and for how long a person visited the website and to create dynamically advertisements and contents from user pages designed specially for you.

We, as IK GLOBAL  Turizm Org. LTD. ŞTİ use first party and third party cookies. Many browsers are set to “allow cookies” by default. You can end cookie use and delete cookies at your browser settings.

Your credit card details on payment page are obtained by 3D Secure application as optional to maximize the security of our guests who purchase on our websites. By this way, all payment transactions are realized between bank and your computer via hwebx.com interface.

Only the customer can see and change the information entered in the system. It is not possible for someone else to see and change this information. Please contact us by the below contact addresses when you change your personal data that you shared with Mukarnas Spa&Resort Hotel and IK Global Turizm Org. LTD. ŞTİ.and/or this data is no longer valid.

You can always benefit from the rights that are provided in accordance with the Law on Protection of Personal Data No: 6698 (Law). You can learn more about your legal rights by reading IK GLOBAL  Personal Data Protection Policy/ https://www.ikglb.com/, and by sending your written & signed request to hotelsupport@ikglb.com

Collected information is stored in a non-public secure environment.

Call Center Support

You can reach IK GLOBAL  call center through the contact information below.

Phone:+90 212 256 45 25

e-mail: hotelsupport@ikglb.com , hotelsupport@ikglb.com

All kinds of change/cancellation/special requests related to flights, hotels, and transfers must be done via IK GLOBAL  Call Center.

These requests are processed in accordance with the rules and procedures of the products and the third parties related to these products.